Service
Authenticity And Warranty
Under no circumstanced do we buy or sell imitations, counterfeits or replicas. We guarantee the authenticity of each of our watches. Every watch is carefully inspected to verify its authenticity and overall condition. We ensure that all of our stock complies with the legal requirements laid out under used goods law, and that the origin of every single watch is legitimate and that it isn’t stolen property.
All of our watches come with a 12-month movement warranty. Water damage, turn and push buttons, glass, watch strap and clasp are excluded from the warranty. Incorrect use and damage caused by the owner or third parties ; like opening the watch are also not covered by the warranty.
Buying Watch
Finding the watches is something we live for. Exploring the world to find a specific watch for our clients or to find a watch we saw in an old catalogue. It’s all about discovering and rediscovering the passion of watches. We buy, trade and consign watches, so if you are interested in offering your watch to us, please click the following link.
Returns & Exchanges
We stand behind our products and do our absolute best to provide the highest level of customer service possible. You have the right to return your purchase within 14 days of receipt of the product. During this period you can obviously do anything that is reasonably necessary to evaluate it. Removing the product from its packaging is fine, unless it contains a seal. If you are in any way unhappy you can use your right to return it by sending us an email at info@roiaobjects.com
Refund
Everything returned must be in their original condition. This includes any paperwork, user manuals, services papers and boxes. If the product is not in original condition, we may refuse the return of refund a lower amount. If everything is in original condition, we will refund your purchase as soon as possible, but within 30 days. It is your own responsibility to ensure that the parcel reaches us, and we do not accept any liability for products that are lost and/or damaged.
Shipment
We always make sure that your watch reaches you in perfect working order wherever you are. We do care about the watch as much as you do. Our packaging materials are curated carefully and we do take special care to protect fragile objects. We always make use of a trusted and insured delivery partner and usually ship our parcel the next business day after receiving your payment. The delivery time within Europe is generally one business day and for the rest of the world 2-3 business days. The cost of shipping is on us. In person delivery is also possible, but on the client’s expense. Get in touch if you would like to discuss options and receive a quote.
Payments
We offer different payment methods for your convenience.
Paypal
You will be redirected to the Paypal website and asked to login to your Paypal account and confirm the payment. After the payment is completed you will be redirected to our website and immediately receive an email from Paypal confirming the payment. You will also receive an order confirmation by email from us. Afterwards, we will get in touch with you to arrange the shipping.
Credit Card
You will be redirected to your provider’s secured payment environment. After completing the payment you will be redirected to our website after which you will receive an order confirmation by email from us. Afterwards, we will get in touch with you to arrange the shipping.
Bank wire
Please get in touch with us if you would like to pay by bank wire. We will send you an invoice with a reference number to be used with the payment. Once we have received the payment on our bank account, we will get in touch with you to arrange the shipping. Please be aware that we only ship a watch after your bank wire has cleared.
Our bank details are as follows:
Name of the Bank: Rabobank
Account number: NL15 RABO 0347 8851 44
BIC number: RABONL2U
Beneficiary: Roia Objects
(Please state the invoice number)